Electric bicycle(s) may be returned to an Authorized NIJI Canada Dealer at which the bike was picked up from or shipped back directly to NIJI Bikes Canada for a refund, subject to the following conditions. The electric bicycle must be in NEW condition. Electric bicycle(s) that show sign(s) of being ridden, including, but not limited to, mileage on the odometer, dirty tires or grips, worn brake pads, scuffed crank arms, modifications will not be accepted. No returns after 14 days of the customer receiving the electric bicycles will be accepted. For all accepted returns there will be a restocking fee of 15% of the electric bicycle retail price, plus the cost of shipping the bicycle back to the NIJI Canada warehouse. For assistance with shipping please email email@example.com to organize a return.